Teh One Who Knocks
03-03-2020, 11:11 AM
Joe Roberts for Metro.co.uk
https://i.imgur.com/5s0Fp6A.jpg
A vegan woman claims she was humiliated by KFC staff who served her a chicken burger and then laughed at her for eating it.
Mum Vanessa Franco ordered what she thought was the fast food chain’s new vegan burger from a drive-thru. But she was horrified when she took three bites and realised something wasn’t right.
When she complained to store staff she claims they started laughing about her ordeal before replacing her burger with an unevenly cooked one. Vanessa, of Pollards Hill, London, who recently turned vegan and has been a life-long vegetarian, said: ‘I realised the texture tasted different.
‘I drove back to KFC and asked them to confirm it was a vegan burger. That’s when the girl who served me told me it was a chicken fillet burger. She then called her colleague who told me to come inside.
https://i.imgur.com/S1miauw.jpg
‘She also said if I took bites out of it then why didn’t I notice it was a chicken burger. I explained I have been a vegetarian my whole life.’
With her baby asleep in the back seat of the car, Vanessa wanted to carry on the conversation in the drive-thru.
But she says staff insisted she come inside instead.
She added: ‘I then went in with him and had to wake him up, the manager then came out.
‘That’s when he gave me a vegan burger, didn’t apologise and laughed and said “you should have known it was chicken”.
‘All of the staff stood there staring at me. I felt humiliated and have been left traumatised due to not only a life style choice but also religion being broken and made fun of.
‘I was speechless and can’t express how disgusting their customer service was.’
KFC later apologised for her ordeal at its branch in Colliers Wood.
A spokesman said: ‘This isn’t great and we’re really sorry for what happened here.
‘Our vegan burger launched last month and we took its arrival seriously – putting strict new processes in place to make sure it’s served properly, including the use of separate coloured tongs and storage units.
‘We’re following up with the team to remind them of the importance of getting this right and will be offering the guest a free meal on us to put things right.’
https://i.imgur.com/5s0Fp6A.jpg
A vegan woman claims she was humiliated by KFC staff who served her a chicken burger and then laughed at her for eating it.
Mum Vanessa Franco ordered what she thought was the fast food chain’s new vegan burger from a drive-thru. But she was horrified when she took three bites and realised something wasn’t right.
When she complained to store staff she claims they started laughing about her ordeal before replacing her burger with an unevenly cooked one. Vanessa, of Pollards Hill, London, who recently turned vegan and has been a life-long vegetarian, said: ‘I realised the texture tasted different.
‘I drove back to KFC and asked them to confirm it was a vegan burger. That’s when the girl who served me told me it was a chicken fillet burger. She then called her colleague who told me to come inside.
https://i.imgur.com/S1miauw.jpg
‘She also said if I took bites out of it then why didn’t I notice it was a chicken burger. I explained I have been a vegetarian my whole life.’
With her baby asleep in the back seat of the car, Vanessa wanted to carry on the conversation in the drive-thru.
But she says staff insisted she come inside instead.
She added: ‘I then went in with him and had to wake him up, the manager then came out.
‘That’s when he gave me a vegan burger, didn’t apologise and laughed and said “you should have known it was chicken”.
‘All of the staff stood there staring at me. I felt humiliated and have been left traumatised due to not only a life style choice but also religion being broken and made fun of.
‘I was speechless and can’t express how disgusting their customer service was.’
KFC later apologised for her ordeal at its branch in Colliers Wood.
A spokesman said: ‘This isn’t great and we’re really sorry for what happened here.
‘Our vegan burger launched last month and we took its arrival seriously – putting strict new processes in place to make sure it’s served properly, including the use of separate coloured tongs and storage units.
‘We’re following up with the team to remind them of the importance of getting this right and will be offering the guest a free meal on us to put things right.’