Teh One Who Knocks
08-13-2012, 11:21 AM
Danielle's fury at call centre insult
By JOHN COLES - The Sun
http://i.imgur.com/jvUxs.jpg
MUM-of-five Danielle Mangar is furious after a loan firm call handler said she would be better off if she had “kept her legs shut”.
Danielle, 27, married for ten years to the father of her kids, called the Stoke-based Advantis firm to discuss paying off £350 owed on a loan.
The call handler gave her the option of paying off 30 per cent. Danielle said: “I told him that would be difficult for me as I’ve got five children and he told me to hold the line. I then heard him say, ‘Well, if you’re a mother of five you should have learnt to keep your bloody legs shut’.
“He’d obviously thought he’d put me on hold, but I’d heard everything. I asked him, ‘What the hell did you say?’ and he put the phone down on me.”
Danielle, of Taunton, Somerset, said she called back and was told the company was treating it as an official complaint. Advantis said it could not comment on individual cases.
By JOHN COLES - The Sun
http://i.imgur.com/jvUxs.jpg
MUM-of-five Danielle Mangar is furious after a loan firm call handler said she would be better off if she had “kept her legs shut”.
Danielle, 27, married for ten years to the father of her kids, called the Stoke-based Advantis firm to discuss paying off £350 owed on a loan.
The call handler gave her the option of paying off 30 per cent. Danielle said: “I told him that would be difficult for me as I’ve got five children and he told me to hold the line. I then heard him say, ‘Well, if you’re a mother of five you should have learnt to keep your bloody legs shut’.
“He’d obviously thought he’d put me on hold, but I’d heard everything. I asked him, ‘What the hell did you say?’ and he put the phone down on me.”
Danielle, of Taunton, Somerset, said she called back and was told the company was treating it as an official complaint. Advantis said it could not comment on individual cases.