Originally Posted by
Dan Fontanesi
1.0 out of 5 stars different shades, different motors, different remotes, different instructions...It's a nightmare.
Reviewed in the United States on November 18, 2020
Color: Greyish WhiteVerified Purchase
First, mounting the shade was simple. But there are gaps around the top and the sides so forget about blackout. Then I tried to get the remote working. The instructions seemed to be for a different remote that took a different battery size than mine. Turns out this happens to a lot of people. I figured out which battery was needed after poking around on the internet. You'd think it would just say so on the remote...but no. Then, the instructions did kind of work, but you have to know that when the instructions show them clicking some button with a pencil, you really have to press the Set button hidden in the battery compartment. Now I attempted to get it to work with Alexa....no go. I have echo dots. Apparently it requires certain Alexa devices only or may some kind of hub? I'm not sure. They list different devices in the instructions vs online and it depends on which motor is installed in your blinds....super confusing. Clearly made in a non-English speaking country so the instructions are difficult to understand "When found remote control not sensitive or controlling distance obviously shorter, please replace same battery mode for remote control". I think Borat wrote these.
So to get this to work with Alexa, I bought a new Echo 4th gen device. It has the Zigbee hub built in. Now I can discover devices and I can see the blind in the device list, but any command just gets you "Blind doesn't support that". "Blind doesn't support that".
They should not be selling this product to consumers with these glaring usability issues. It's a TERRIBLE customer experience trying to set this thing up.