Hey GF I have an insurance story. You do that right?
I paid my home insurance policy on March 6th at the bank. Then I get a letter from Cumis yesterday dated March 18th saying - If you want to cancel your policy please call, otherwise here's an envelope etc to send in your payment.
I was going to throw it out and it bothered me for some reason. I paid on the 6th electronically, yet their letter was dated the 18th implying I hadn't paid yet.
So I call and wait on hold for over 45 minutes. Finally this young guy comes on, I explain what happened and say - I have one simple question. Can you see there on my file that I paid electronically on March 6th?
Very long story (and phone call) short, he says one screen says I haven't paid, and another screen with 'handwritten notes' says I paid on March 6 at the bank I use. He is utterly dumbfounded and doesn't know what to do
So I'm getting tired of it and know at least somewhere that my insurance company has a record of me paying. I speak to his supervisor and he says that my policy would have likely lapsed if I didn't call because Cumis was in the process of converting over to HB Group and for whatever reason my file wasn't updated by their accounting department.
Pardon me??? You have a 'hand written note' saying I paid and because of your shitty bookkeeping practices my policy would lapse???
I laughed so hard (in anger) I think the guy was going to hang up on me
but wtf man...that could have been horrible if something happened to our house.