Well, we will make sure to never ever buy any appliances from Home Depot again. We got our Samsung (a premium brand) washer and dryer set from them several years ago. We have had nothing but problems with the dryer. We've had to pay to get it fixed twice now and then it broke AGAIN and we said fuck it, no more. We found the same model for sale on Facebook and bought it since we already had the matching washer that, so far, has been fine. The dryer we got used looked like it had been barely used, and so far, so good.
Then, on Sunday, the wife went to take a bath and at first the water coming out was just warm and by the time she was done filling the tub, the water was cold. I went down and checked it out and the pilot light was out and the tank was off. Pulled the cover and it was leaking. Badly. Had a company we've used in the past come out and look at it on Monday and they told us the tank was cracked and it was a total loss. Guess where we bought the water heater just barely 3 years ago. Yup, Home Depot. And it's a Rheem water heater, not some shitty off brand. Total warranty ran out after 2 years, but there was a limited warranty on the tank still for another 7 years. The guy that looked at the tank for us said we'd be best off to call Home depot and see if they would honor the warranty. They would, if we got authorization from Rheem. The wife spent 2 FUCKING HOURS on hold waiting to talk to someone from Rheem on Monday afternoon/evening. Finally after she got through, we got the authorization and had to call Home Depot back. Luckily, they were able to get someone out yesterday to swap out the tank, but we were still responsible for the labor which came to just under $800.
And, to make it even better, the warranty on the new tank picks up where the warranty on the shit one left off, so instead of starting over with a 9 year warranty, we only have 6 years on the new tank.
Fuck Home Depot and their fucking factory seconds appliances. Never again.