Virgin Trains Win Social Media For The Year After Saving Adam Greenwood... With Loo Roll

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A teenager was rescued after running out of toilet paper on board a Virgin train after he Tweeted the company for help.
In a day and age where social networking seems to provide an answer to everything, 16-year-old Adam Greenwood was saved in the nick of time in a toilet cubicle on the 19:30 Euston to Glasgow train last month.
After reaching out for the loo roll, to his horror Adam realised it hadn't been replaced, and so he decided to Tweet his despair to his followers, while copying in the Virgin Trains account.

Within two minutes Virgin had responded by asking the stricken teen from Lancaster which carriage he was in.
After peering out of the toilet almost stealth-like, Adam bolted back in and Tweeted back that he was in coach J.
A Virgin employee with the initials MW then replied back telling Adam that someone would come to his aid.



And sure enough, with a polite knock at the door, a man wearing a black suit appeared at the cubicle, and handed an embarrassed Adam some paper to, as he put it, 'finish the job he had started.'
Speaking to MailOnline Travel Adam said: 'As soon as I saw the was no paper - I instantly thought, let's Tweet about it and make people laugh.
'There were a few small laughs on Twitter but nothing more. Then I sort of realised - oh no - there actually is no paper.
'Honestly, the one only reason I Tweet about it was for none other reason than to make my followers laugh!



'I really never expected any help to actually be received from it - thinking back, if I hadn't tweeted, I could've been in a very sticky situation!'
When asked how the moment of the handover went down, Adam added: 'I was already on the look out for a possible delivery of toilet paper, so when the man passed I sort of smiled and nodded as if to say "yep... That's for me!" - so it was passed through the toilet door.'
'It just goes to show the true power of social media, hopefully a bit of inspiration for other companies (especially travel related ones) to get themselves on Twitter and start engaging with their customers.'


Read more: http://www.dailymail.co.uk/travel/tr...#ixzz3O9cpob1Q
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only virgins travel on trains