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Thread: Apple Store Employees Aren’t Allowed to Say ‘Unfortunately’

  1. #16
    21-Jazz hands salute Muddy's Avatar
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    Quote Originally Posted by thelancinator View Post
    Who teaches that? I use 'unfortunately' all the time.

    It's all about honesty
    Are you in sales?

  2. #17
    #DeSantis2024 Teh One Who Knocks's Avatar
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    Quote Originally Posted by MuddyGut View Post
    Are you in sales?
    A lot of times, yes, along with all the rest of the things I do

  3. #18
    21-Jazz hands salute Muddy's Avatar
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    I've been to a few of these sales technique seminars and they each have their own spin... Thats all this is.. The last one I went to had a big spiel about how to only ask open ended questions because certain things you say can give the typical 'dont bug me customers' an easy way out... blabh blah blah..

  4. #19
    transracial Hal-9000's Avatar
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    Quote Originally Posted by MuddyGut View Post
    I've been to a few of these sales technique seminars and they each have their own spin... Thats all this is.. The last one I went to had a big spiel about how to only ask open ended questions because certain things you say can give the typical 'dont bug me customers' an easy way out... blabh blah blah..
    fook me, I'm nowhere near sales but have been sent on my fair share of courses....the 'management' ones in particular remind me of exactly what you said up there

    translation: manipulate the conversation so there's never any meaningful 2 way dialogue and resolution

  5. #20
    #DeSantis2024 Teh One Who Knocks's Avatar
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    Quote Originally Posted by MuddyGut View Post
    I've been to a few of these sales technique seminars and they each have their own spin... Thats all this is.. The last one I went to had a big spiel about how to only ask open ended questions because certain things you say can give the typical 'dont bug me customers' an easy way out... blabh blah blah..
    I don't think I would do well in a seminar like that

  6. #21
    21-Jazz hands salute Muddy's Avatar
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    Quote Originally Posted by Hal-9000 View Post
    fook me, I'm nowhere near sales but have been sent on my fair share of courses....the 'management' ones in particular remind me of exactly what you said up there

    translation: manipulate the conversation so there's never any meaningful 2 way dialogue and resolution
    Yeah but you really only pull out those cards when you having a hard time getting in somewhere... You dont use that shit on your core group of partners..

  7. #22
    transracial Hal-9000's Avatar
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    Quote Originally Posted by MuddyGut View Post
    Yeah but you really only pull out those cards when you having a hard time getting in somewhere... You dont use that shit on your core group of partners..
    every time I interact with one of my internal sales people...I LAY IT ON THEM

    kinda like asking a beggar for a dollar before he gets the chance..

  8. #23
    21-Jazz hands salute Muddy's Avatar
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    The warehouse guys love me, cause Im the only normal one around there...

  9. #24
    transracial Hal-9000's Avatar
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    Muddy? One of my favorite things to do is this...

    I'll get an email from sales outlining a problem that went to the customer or will go.The salesperson will include cost spreadsheets and veiled threats about how much the company could lose.Essentially (but not all of the time) it will be the salesperson's fault, either not quoting, estimating or listening to the customer correctly

    and what they're really asking for is advice on how to prevent/or fix the error....I know that.They like to copy various higher ups and use other tactics I don't play into to get a response.

    So my first response back is - What do you think we should do to correct this?



  10. #25
    21-Jazz hands salute Muddy's Avatar
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    I just go out back and do this..


  11. #26
    transracial Hal-9000's Avatar
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    Quote Originally Posted by MuddyGut View Post
    The warehouse guys love me, cause Im the only normal one around there...
    We've chatted about this before and I do have a good relationship with our sales people...as much as they hate me outlining where they went wrong...
    I'm known for cutting through the BS and finding efficient and cost effective ways to address the screw up.

    sounds weird but forensics is my specialty...something happened 14 months ago and we need an answer...so without actually doing any of the initial work, I can usually get some sort of logical answer for them, whether it was us at the warehouse, production or the client who was sniffing glue.

  12. #27
    21-Jazz hands salute Muddy's Avatar
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    Quote Originally Posted by Hal-9000 View Post
    We've chatted about this before and I do have a good relationship with our sales people...as much as they hate me outlining where they went wrong...
    I'm known for cutting through the BS and finding efficient and cost effective ways to address the screw up.

    sounds weird but forensics is my specialty...something happened 14 months ago and we need an answer...so without actually doing any of the initial work, I can usually get some sort of logical answer for them, whether it was us at the warehouse, production or the client who was sniffing glue.
    So Hal.. Waaaaassssssssuuuuup!!!!!!!

  13. #28
    transracial Hal-9000's Avatar
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    Quote Originally Posted by MuddyGut View Post
    So Hal.. Waaaaassssssssuuuuup!!!!!!!
    fook me...you sound like this one sales guy...



  14. #29
    mr. michelle jenneke deebakes's Avatar
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    as it turns out

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