I've been to a few of these sales technique seminars and they each have their own spin... Thats all this is.. The last one I went to had a big spiel about how to only ask open ended questions because certain things you say can give the typical 'dont bug me customers' an easy way out... blabh blah blah..
The warehouse guys love me, cause Im the only normal one around there...
Muddy? One of my favorite things to do is this...
I'll get an email from sales outlining a problem that went to the customer or will go.The salesperson will include cost spreadsheets and veiled threats about how much the company could lose.Essentially (but not all of the time) it will be the salesperson's fault, either not quoting, estimating or listening to the customer correctly
and what they're really asking for is advice on how to prevent/or fix the error....I know that.They like to copy various higher ups and use other tactics I don't play into to get a response.
So my first response back is - What do you think we should do to correct this?
I just go out back and do this..
We've chatted about this before and I do have a good relationship with our sales people...as much as they hate me outlining where they went wrong...
I'm known for cutting through the BS and finding efficient and cost effective ways to address the screw up.
sounds weird but forensics is my specialty...something happened 14 months ago and we need an answer...so without actually doing any of the initial work, I can usually get some sort of logical answer for them, whether it was us at the warehouse, production or the client who was sniffing glue.
as it turns out