Originally Posted by
Teh One Who Knocks
I can do you one better with fucking Samsung. I recently bought the new Galaxy S6 and a couple of weeks ago I dropped it. First time I dropped it and it broke the screen. Still functional, but ugly. So I decided to go ahead and get it repaired ($234!) since it's only a couple of months old and I plan on keeping it for awhile, but you send it to a Samsung facility and they replace the screen for you and send it back. Luckily I had my workhorse S4 still to use while my S6 was gone for repair. I tracked the package, it arrived at Samsung on a Friday. They didn't check it in until the following Wednesday. Their first note on the repair ticket (that you can check online) was that the phone arrived in no packaging, just the phone. That's total bullshit, I wrapped the phone in bubble wrap, put it in small box that it fit perfectly in withouth moving around. I sealed that box. Then, I put that box in a larger box all surrounded by newspaper for packaging. There was no way that phone was going to get damaged in shipping. Then, after a few hours, they updated the ticket saying the phone is beyond repair, it has water damage. Water damage?!?!?!?!?! The phone has never been wet! So they sent it back to me, same condition, telling me the phone is no good, nothing they can do. I was on the phone with a dumbass Samsung CSR last night that barely spoke English and he kept telling me nothing they can do, phone has water damage. I asked him how did the damage happen? Magic? The phone has NEVER BEEN WET! He kept going on about that he doesn't know, their policy is you can't fix water damage blah blah blah and we got disconnected which was probably a good thing because I was about to get really rude and profane.
That one incident has now turned me off Samsung phones for the foreseeable future. So now I need to figure out if I want to just go back and stick with my S4 and keep paying for the S6 that is "no good" (it turned right on when I got it back from Samsung, water damage my ass) or use the S6 with the screen cracked as is, or pay off the S6 and get a totally new NOT Samsung phone.
/rant